Online Purchase Policy
1. Orders and Specifications
1.1 Order acceptance and completion of the purchase order between the Buyer and we will only be completed upon GWG issuing a confirmation of dispatch of the Goods to the Buyer. For the avoidance of doubt, GWG shall be entitled to refuse or cancel any order without giving any reasons for the same to the Buyer prior to issue of the confirmation of dispatch. GWG shall furthermore be entitled to require the Buyer to furnish GWG with purchase order and other verification information, including but not limited to address, contact numbers prior to issuing a confirmation of dispatch.
1.2 We will not take responsibility for any delay or loss after the goods have left seller’s warehouse or stock depot, that need to refer to 3PL logistic service and terms. No concluded Contract may be modified or cancelled by the Buyer except with the agreement in writing of GWG and on terms that the Buyer shall indemnify GWG in full against all loss (including loss of profit) costs (including the cost of all labor and materials used) damages charges and expenses incurred by GWG as a result of the modification or cancellation, as the case may be.
2. Price
2.1 The price of the Goods and/or Services shall be the price stated in GWG’s website at the time which the Buyer makes its offer purchase to GWG. The price excludes delivery charges, any applicable goods and services tax, value added tax or similar tax which the Buyer shall be liable to pay to GWG in addition to the price.
3. Terms of Payment
3.1 The Buyer shall be entitled to make payment for the Goods pursuant to the various payment methods set out in GWG’s website. The terms and conditions applicable to each type of payment, as contained in GWG’s website, shall be applicable to the contract.
3.2 In addition to any additional terms contained in GWG’s website, the following terms shall also apply to the following types of payment:
4. Credit Card
4.1 Credit Card payment option is available for all Buyers. GWG accepts all Visa and MasterCard, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information are protected by means of industry- leading encryption standards.
4.2 Please take note that additional charges may be incurred if you are using a non-Malaysian issues card due to Foreign Exchange.
5. Debit Cards
5.1 GWG accepts all Malaysian Visa and MasterCard debit cards where subject to bank availability. All debit card numbers shall be protected by means of industry-leading encryption standards.
6. Online Banking
6.1 By choosing this payment method, the Buyer shall transfer the payment for the Goods to a GWG’s account for the total amount of the Buyer’s purchase (including any applicable taxes, fees and shipping costs). The transaction must be payable in Ringgit Malaysia. GWG, in its sole discretion, may refuse this payment option service to anyone or any user without notice for any reason at any time.
6.2 For the time being, GWG accepts online bank transfers from AmBank, Bank Islam, CIMB Bank, Hong Leong, Maybank, Public Bank, RHB.
7. Delivery/Performance
7.1 Delivery of the Goods shall be made to the address specified by the Buyer in its order.
7.2 GWG has the right at any time to sub-contract all or any of its obligations for the sale/delivery of the Goods to any other party as it may from time to time decide without giving notice of the same to the Buyer.
7.3 Any dates quoted for delivery of the Goods are approximate only. The time for delivery/performance shall not be of the essence, and GWG shall not be liable for any delay in delivery or performance howsoever caused.
7.4 If GWG has failed to deliver the Goods in accordance with the Contract or within a reasonable time, the Buyer shall be entitled, by serving written notice on GWG, to demand performance within a specified time thereafter, which shall be at least 14 days. If GWG fails to do so within the specified time, the Buyer shall be entitled to terminate the Contracting respect of the undelivered Goods and claim compensation for actual loss and expense sustained as a result of GWG’s non-performance, which was foreseeable at the time of conclusion of the Contract and resulting from the usual course of events, subject always to the limitations set out by GWG.
7.5 If the Buyer fails to take delivery of the Goods (otherwise than by reason of any cause beyond the Buyer’s reasonable control or by reason of GWG’s fault) then without prejudice to any other right or remedy available to GWG may:
7.5.1 sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract provided the price has been paid in cleared funds in full or charge the Buyer for any shortfall below the price under the Contract; or
7.5.2 We require at least 3-7 working days to deliver your order. We shall not be held responsible for failure or delay to deliver your order if you have supplied us with an incorrect shipping address. Any dates quoted for delivery of the Goods are approximate only. The time for delivery/performance shall not be of the essence, and we shall not be liable for any delay in delivery or performance howsoever caused.
7.5.3 The price of the products displayed on the Website is excluding additional delivery costs and taxes imposed by the respective authorities, which shall be borne by you separately.
7.5.4 It shall be deemed that the products have been duly delivered to you if there is no report of any losses and/or damages within twenty four (24) hours from the date of receiving (“Report”).
8. Risk and property of the Goods
8.1 Risk of damage to or loss of the Goods shall pass to the Buyer at the time of delivery or if the Buyer wrongfully fails to take delivery of the Goods, the time when GWG has tendered delivery of the Goods.
8.2 Notwithstanding delivery and the passing of risk in the Goods or any other provision of these Conditions the property in the Goods shall not pass to the Buyer until GWG has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by GWG to the Buyer for which payment is then due.
8.3 Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as GWG’s fiduciary agent and bailed and shall keep the Goods separate from those of the Buyer.
8.4 The Buyer agrees with GWG that the Buyer shall immediately notify GWG of any matter from time to time affecting GWG’s title to the Goods and the Buyer shall provide GWG with any information relating to the Goods as GWG may require from time to time.
8.5 Until such time as the property in the Goods passes to the Buyer (and provided the Goods are still in existence and have not been resold) GWG shall be entitled at any time to demand the Buyer to deliver up the Goods to GWG and in the event of non-compliance GWG reserves it’s right to take legal action against the Buyer for the delivery up the Goods and also reserves its right to seek damages and all other costs including but not limited to legal fees against the Buyer.
8.6 The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of GWG but if the Buyer does so all moneys owing by the Buyer to GWG shall (without prejudice to any other right or remedy of GWG) forthwith become due and payable.
8.7 If the provisions in this Condition 7 are not effective according to the law of the country in which the Goods are located, the legal concept closest in nature to retention of title in that country shall be deemed to apply mutatis mutandis to give effect to the underlying intent expressed in this condition, and the Buyer shall take all steps necessary to give effect to the same.
8.8 The Buyer shall indemnify GWG against all loss damages costs expenses and legal fees in-curried by the Buyer in connection with the assertion and enforcement of GWG’s rights under this condition.
9. CANCELLATION
9.1 Kindly place the order accordingly and double check the order before proceed for payment as once the ordered is being placed, cancellation will not be entertained.
10. Miscellaneous
Special Conditions for Professional and Commercial seed.
10.1 Use of seeds : For Professional and Commercial seeds sold for the purpose of horticultural and/or agricultural crop only. It is expressly forbidden to use the seeds for multiplication or reproduction purposes. No responsibility whatsoever, will be accepted or any seeds reproduced.
10.2 Advanced orders for the seeds where seed crops have not yet been received by the seller are booked subject to the restriction of an average yield of standard germinating seeds and quality standards. Should the yield be lower than average, the seller has the right to deliver pro rata or will be dismissed from his delivery duty in case of total crop failure.
10.3 Latent defect : Diseases of plants can be transmitted by wind, insects, animals or by humans and may be seed borne or soil borne. It is not a condition of sale nor do we warrant that any seed sold by the seller shall be free from such a deficiency and the seller will not be responsible in any way for the resultant crop.
10.4 Other Conditions : Conditions not stipulated in the terms and conditions of sale are subject to the International Seed Federation (ISF) Rules and Usages for the Trade in Seeds for Sowing Purpose.
11. Refund Policy
11.1 We do manual and thorough inspection before deliver your product. However, in the case of damaged products, kindly snap a picture of damage products and send to our customer service at eshop@gwgenetics.com or call +603-6275 9903 within 24 hours from the receiving date. We will clarify and arrange the replacement of products/refund. Should the product be out of stock, we will refund your money paid for such product within the next seven (7) working days upon receipt of your Report and/or returned products (as the case may be).
11.2 Kindly note that we require the original receipt of your order in the case of refund and/or replacement of products due to any losses and/or damages reported within the prescribed timeline. Report which is not supported by original receipt will not be entertained.